Institutionalization of UX: A Step-by-Step Guide to a User Experience Practice
Institutionalization of Usability, Second Edition, shows how to systematically integrate usability into software processes and create a corporate culture that delivers information systems which are both practical and satisfying to use. HFI founder and CEO Eric Schaffer draws on his firm's world-class experience promoting software usability within more than 100 Fortuner 500 companies, offering the world's most proven methodology for institutionalizing usability.