Who Stole My Customer??: Winning Strategies for Creating and Sustaining Customer Loyalty

Rebuild customer loyalty, strengthen customer relationships, and leverage the immense power of customer co-innovation! Harvey Thompson's Who Stole My Customer?? is the world's definitive guide to rebuilding customer loyalty: must-reading in C-Suites and top business schools worldwide. That's no surprise: for decades, Thompson has been the go-to expert for Cx Os seeking to optimize their customer growth and retention strategies.