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Making Process Improvement Work for Service Organizations: A Concise Action Guide

Making Process Improvement Work for Service Organizations: A Concise Action Guide

Making Process Improvement Work for Service Organizations: A Concise Action Guide

Process improvement too often reflects a significant disconnect between theory and practice. Making Process Improvement Work for Service Organizations bridges the gap-offering a straightforward, systematic approach to planning, implementing, and monitoring a process improvement program. Managers and practitioners will appreciate the book's concise presentation style and will be able to apply its practical ideas immediately to real-life challenges.

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