Service Intelligence: Improving Your Bottom Line with the Power of IT Service Management

This is the e Book version of the printed book.Get the Right IT Services, on the Right terms, Without Hassles or Overpaying To gain the full benefits of technology-and avoid the staggering costs of technology failure-you must manage IT with vision, direction, and expertise. Only one set of methods is robust enough to do this: IT Service Management (ITSM). In Service Intelligence, ITSM pioneer Sharon Taylor shows business managers how to make the most of it.