Covers the entire gamut of Presales and Bid Management activities carried out in IT services and product based companies
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This is the e Book version of the printed book.The best-practice guide to managing IT infrastructures-now fully updated! IT Systems Management is an up-to-the-minute guide to maintaining stable, responsive IT production environments.
Unleash Your IT Career Potential By Learning The 3 Keys to Success
Find out which IT certification is right for you with these sample lessons. From beginner to advanced.
This is the e Book version of the printed book.Get the Right IT Services, on the Right terms, Without Hassles or Overpaying To gain the full benefits of technology-and avoid the staggering costs of technology failure-you must manage IT with vision, direction, and expertise. Only one set of methods is robust enough to do this: IT Service Management (ITSM). In Service Intelligence, ITSM pioneer Sharon Taylor shows business managers how to make the most of it.
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