
B2B Marketing: Customer Journeys and Go-to-Market Strategy
Enhance the communication of your value proposition, while improving your marketing ROI, CX, and customer satisfaction.
Executive Certificate: Marketing Strategy, Customer Experience Management, Generative AI GPT, Segmentation, CJM, CX, VoC
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Enhance the communication of your value proposition, while improving your marketing ROI, CX, and customer satisfaction.
Creating an engaging and rich Customer Experience (CX) in Industry 4.0
Rebuild customer loyalty, strengthen customer relationships, and leverage the immense power of customer co-innovation! Harvey Thompson's Who Stole My Customer?? is the world's definitive guide to rebuilding customer loyalty: must-reading in C-Suites and top business schools worldwide. That's no surprise: for decades, Thompson has been the go-to expert for Cx Os seeking to optimize their customer growth and retention strategies.
Looking to improve your customer experience? These 68 strategies will show you how to stand out from your competitors, whatever your business. Full of practical tips, inspiring insights and interviews with a wide range of leaders and entrepreneurs, How to Wow reveals all you need to deliver a world-class customer experience.
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